Privacy Policy

Version: 2
Effective Date: 4/1/2020
Last Updated Date: 4/19/2021

This “Privacy Policy” describes the privacy practices of TrekIT Health, Inc. d./b./a. CareAlign and our subsidiaries and affiliates (collectively, “CareAlign”, “we”, “us”, or “our”) with respect to the website (“Website”) and the services and resources available or enabled via the Website (collectively, the “Platform”), and the rights and choices available to individuals with respect to their information.


Table of Contents

    • Personal Information We Collect
    • How We Use Your Personal Information
    • How We Share your Personal Information
    • Your Choices
    • Other sites, mobile applications and services
    • Security practices
    • International data transfers
    • Changes to this Privacy Policy
    • How to Contact Us
    • Your California Privacy Rights

Personal Information We Collect
Information you provide to us. Personal information you provide to us through the Platform or otherwise includes:

      • Business and personal contact information, such as your first and last name, email and mailing addresses, business address, phone number, professional title and company name.
      • Content you choose to upload to the Platform, such as text, images, audio, and video, along with the metadata associated with the files you upload.
      • Profile information, such as your username and password that you may set to establish an online account with us.
      • Registration information, such as information that may be related to a service to be provided through the Platform or your User Account.
      • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
      • Usage information, such as information about how you use the Platform and interact with us, including information associated with any content you upload to the Website or otherwise submit to us, and information you provide when you use any interactive features of the Platform.
      • Marketing information, such as your preferences for receiving communications about our Platform and content thereon, and details about how you engage with our communications.
      • Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from other third parties. We may receive personal information about you from third-party sources. For example, a health system or hospital who treats the same patient as your employer may share your contact information with us if you or your employer have expressed interest in learning specifically about our Platform, or the types of services you may offer or procure on our Platform.

Cookies and Other Information Collected by Automated Means
We, our vendors, and our business partners may automatically log information about you or your computer, and activity occurring on or through the Platform, including but not limited to, your computer operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city, state or geographic area; information about your use of and actions on the Platform, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access; and other personal information. Our vendors and business partners may collect this type of information over time and across third-party websites and mobile applications.

On our webpages, this information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies, and our emails may also contain web beacons.

A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Browser web storage, or LSOs, are used for similar purposes as cookies. Browser web storage enables the storage of a larger amount of data than cookies. A “web beacon,” also known as a pixel tag or clear GIF, is typically used to demonstrate that a webpage was accessed or that certain content was viewed, typically to measure the success of our marketing campaigns or engagement with our emails and to compile statistics about usage of our websites.

Web browsers may offer users of our Platform the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Platform may not function correctly. Please see the “Targeted online advertising” section for information about how to exercise choice regarding the use of browsing behavior for purposes of targeted advertising.

Users of the Platform may have the opportunity to refer other colleagues or individuals to us. If you are an existing user, you may only submit a referral if you have permission to provide the referral’s contact information to us so that we may contact them.

How We Use Your Personal Information
We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To operate the Platform. We use your personal information to:

      • provide, operate and improve the Platform
      • provide information about the services available on the Platform
      • establish and maintain your User Account on the Platform
      • facilitate communications features of the Platform, such as by providing chat or messaging functionality
      • communicate with you about the Platform, including by sending you announcements, updates, security alerts, and support and administrative messages
      • understand your needs and interests, and personalize your experience with the Platform and our communications
      • provide support and maintenance for the Platform
      • to respond to your requests, questions and feedback

For research and development. We analyze use of the Platform to analyze and improve the Platform and to develop new products and services, including by studying user demographics and use of the Platform.

To send you marketing and promotional communications. We may send you CareAlign-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Opt out of marketing section below.
To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For compliance, fraud prevention, and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Platform; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent. In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business.

How We Share your Personal Information
We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Other Users of the Platform. We may provide functionality that enables you to disclose personal information to other users of the Platform within your account and/or other users who you authorize for such disclosure. We do not control how other users or third parties use any personal information that you make available to such users or the public.

We will not share contact information between users of the Platform until they have consented to us doing so.

Our Vendors. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Platform (such as customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy, and we seek to prohibit them from using or disclosing your information for any other purpose.

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.

Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

Your Choices
In this section, we describe the rights and choices available to all users.

Access or Update Your Information. If you have registered for an account with us, you may review and update certain personal information in your User Account by logging into the account.

Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at You may continue to receive service-related and other non-marketing emails.
Cookies & Browser Web Storage. We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the Platform and third party websites. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Platform may not work properly. Similarly, your browser settings may allow you to clear your browser web storage.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit

Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Platform to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services. We will tell you what information you must provide to receive the Platform by designating it as required at the time of collection or through other appropriate means.

Other sites, mobile applications and services
The Platform may contain links to or integration with other websites, mobile applications, and other online services operated by third parties. Providing such resources are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites, mobile applications and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

Security practices
The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

International data transfers
We are headquartered in the United States and have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.

Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Platform. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Platform.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Platform (or as otherwise indicated at the time of posting). In all cases, your continued use of the Platform after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

How to Contact Us
Please direct any questions or comments about this Policy or privacy practices to help@carealign.aiYou may also write to us via postal mail at:
TrekIT Health, Inc. d./b./a CareAlign
Attn: TrekIT Health Privacy Group
1 Righter Parkway, Suite 260
Wilmington, DE 19083


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