The ripple effect of poor health tech design on healthcare delivery

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In recent years, healthcare has been significantly influenced and shaped by a well-intentioned push towards the digital age. Unfortunately, in practice, policies, incentives, and IT systems have often been counterproductive to their goal — to enable connected, operationally efficient hospital systems. While the digitization of patient records through EHR platforms is a step forward for an industry marked as a laggard in technology adoption, poor design in an effort to meet strict regulatory requirements has frustrated end-users and caused a tumultuous relationship between clinicians and technology.

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