AAIM 2021 Improving Communication

This session shares how Penn Medicine is utilizing Cognitive Load Theory to streamline workflow and specifically to reduce cognitive load on front line clinicians so they can provide better care, save time and feel better doing it.

Improve Communication & Reduce Errors: Proven Strategies to Reduce Cognitive Load and Streamline Workflow to Achieve the Quadruple Aim & Improve Wellness

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Tools of the trade

From the beginning of time, (wo)mankind has developed tools to make us more efficient. While on the face of it, Medicine has been a proud beneficiary of this innovation, the preponderance of medical inventions in recent decades have been focused on molecular discoveries, or devices to support procedural skills. For example:
Scanners of all types: CT, MRI, advanced surgical imaging guidance etc. → Equivalencies: radar, sonar, etc.
Remote monitoring equipment of all sorts → Equivalencies: The internet, wearables, etc.
A myriad of surgical tools ranging from the scalpel to the machines that enable us to operate at the microscopic level → Equivalencies: robotics to everything in the military
And so much more….

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It Should Be Easy To Do the Right Thing (part 1)

Recent Research has shown that an alarming number of medical errors are based on communication gaps, either while taking patient history or during handoffs between care providers. In 2015, a benchmarking study conducted by CRICO (The Controlled Risk Insurance Company , providing coverage to Harvard affiliated medical organizations and their physicians) found that communication errors were responsible for over 1,700 deaths as well as additional costs of $ 1.7 billion, to the healthcare system.

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