Caring For Those Who Care For Us

I was recently reading about how we (in healthcare) should move from the triple to the quadruple aim. The triple aim says we should improve healthcare by focusing on three things: Improving the patient experience of care (including quality and satisfaction); Improving the health of populations; and; Reducing the per capita cost of health care. And the quadruple aim adds care of the provider (of the care) to this list, which using hindsight does seem like a glaring omission. After all, it is received wisdom that you can’t take care of someone else until you take care of yourself.

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The Critical Role Family Plays in Patient Care

With COVID comes solitude and separation. And in a hospital setting it often means no family or friends. This has had profound impacts on care and reminds me of why it's so important to have loved ones near. Not just for the traditional reason: because patients and their loved ones need emotional support. But because the information family and friends carry can be crucial to care.

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It Should Be Easy To Do the Right Thing (part 1)

Recent Research has shown that an alarming number of medical errors are based on communication gaps, either while taking patient history or during handoffs between care providers. In 2015, a benchmarking study conducted by CRICO (The Controlled Risk Insurance Company , providing coverage to Harvard affiliated medical organizations and their physicians) found that communication errors were responsible for over 1,700 deaths as well as additional costs of $ 1.7 billion, to the healthcare system.

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